When he presented us with the keys, they came in a nice little Mercedes box with two keychains and a pen. He'd just done it, 'to make it right', as he said. When we picked up the car, and noticed that a mat had gone missing during detailing, he threw in a new one without us even having to ask about it. He kept us informed every step of the way, and was never fazed by the various vicissitudes of transferring money from Germany to Denver, and our many phone-calls. Mark was extremely courteous, helpful, and a joy to do business with. We bought a used 2011 Lexus at Mercedes Benz of Denver, and although the transaction was, in terms of the car's price, undoubtedly not at all in the more common range of buying a high-end new or certified pre-owned car at the dealership, we were treated as if we had bought a new luxury Mercedes.
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Two months later, Mark was thoughtful enough to call and remind me that my temp tag was expiring and since I hadn't received official ones yet, he printed a new one, and Fed-Exed it to me the same day! If it weren't for Mark, I'd most likely still be out shopping for a car! Mark knows how to create a win-win. Most of all, I like that Mark assured me of his "open door," whereby I should come to him for any follow up questions or concerns. But when I saw the freshly-washed gleaming car, and Mark had a placard in the window with my name on it, I was wowed! Test drove the car with Mark who patiently pointed out features along the way, and then I just went ahead and bought it! Bryan in finance worked with Mark to offer a very smooth, simple, seamless and time efficient experience. I called Mark, told him what I was looking for, and went in to test drive a car that wasn't even the color I initially wanted. Finally, I searched online reviews to find an outstanding associate and that's how I found Mark. I tried for many months to buy a car at several dealerships and was just not inspired. Mark is knowledgeable, fun, empathetic, considerate, and will go the extra mile to ensure you're confident about your purchase. Two months ago I had the pleasure of purchasing a Mercedes GLC from Mark McGinnis, whose excellence is unparalleled.
I couldn't be happier with my experience, and am grateful to have had the opportunity to work with such a great professional. He is not only incredibly skillful and knowledgeable, but also a pleasure to work with. Overall, I would highly recommend this salesman to anyone looking to buy a car. He was always available to answer any questions I had, and made the entire process as easy and stress-free as possible. Throughout the negotiation process, he was fair and honest, and worked hard to ensure that I got the best possible deal. He also took the time to really understand my needs and preferences, and was able to recommend cars that were a perfect fit for me. He was able to answer all of my questions and provide detailed information about the various features and options available. What impressed me most was his knowledge of the cars on the lot. From the moment we met, he was personable and friendly, making me feel at ease and comfortable throughout the entire process. I recently had the pleasure of working with an incredibly skillful car salesman, - johnathon, and it was truly a great experience.
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